Access and Login to 911 Tech
Your Very First Login To 911 Tech
Every user will receive a Welcome Email when your Agency Administrator activates your account. You can not login until you receive a Welcome Email.
The email will contain three variables:
- Username
- Temporary Password
- Login Page
When you first login, please change your password.
To change your password click your name => My Password
Enter your new password. Confirm the new password. Click Update My Password.
You are now ready to begin using 911 Tech.
How To Login
The URL of the software is https://app.911tech.com
The system is cloud-based and can be accessed from any internet-connected device using a standard web browser. An active internet connection is required to use the software.
Once your account has been activated by your agency administrator, you will receive an email containing your username and a temporary password that you can use to sign in.
To sign into the system enter your username and your password.
Microsoft Authentication
Not all agencies use Microsoft Authentication.
Microsoft Login must be activated by your system administrator.
If your agency has setup Microsoft Authentication for 911 Tech, you can click the Continue with Microsoft button to bypass our standard login and login to 911 Tech using your agency supplied Microsoft credentials.
Keep me logged in
The Keep me logged in Checkbox is optional and may not be enabled by your agency
For your convenience, we have a Keep me logged in: checkbox, that when checked, will keep you logged into the system for up to 8 hours of non-activity. Even if you close your browser, the next time you open it you will be automatically logged into the system. This is useful for Supervisors or Administrators who need to manage the software throughout the day. We strongly recommend you do not use this check box if you are on a shared computer. If you do not check this box, you will be automatically logged out after a set number of minutes which is determined by your agency. (The default time is 3 hours)
The maximum amount of time a user can remain logged in without activity is 8 hours.
Login Attempts
For security, all attempts to login to the system are recorded with date, time and ip address. Agencies can choose how many login attempts per user / ip address are allowed before the user / ip are locked out.
2 Factor Authentication
When a user has 2 factor authentication active for their account, when they attempt to login they are redirected to a 2 Factor Code entry page.
If you have both email and text enabled you will see a choice, if you do not you will receive an email.
Enter the 6 digit code received (by email or text) into the form and click Verify Code.
If successful you are redirected to your dashboard.
Forgot Password
If you have forgotten your password, enter your user name and email address, and ciick continue. and a temporary password will be emailed to your email account. If you have forgotten your username, contact your system administrator for assistance.
If you have both email and text recovery enabled you will see a screen to select which delivery method you wish to use. If not, you will receive an email.
Once you receive the text or email, copy the supplied code.
A new screen appears waiting for you to enter the sent code.
Paste the received code into the Verification Code field and click Verify Code.
You will then be shown a screen to update your password.
Enter your new password and click Reset Password. If successful you wil be shown the screen below.
Logout
When you are done using the software we recommend you logout.
